Shipping policy
SHIPPING POLICY
Last updated: August 2026
Thank you for shopping with VortexCare. Here's everything you need to know about our shipping process.
Processing Time All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods & Delivery Times
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 7–15 business days |
| Express Shipping | 3–7 business days |
Delivery times are estimates and may vary depending on your location and customs processing.
Shipping Rates Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping may be available for orders over a specified amount — check our current promotions.
International Shipping We ship worldwide. International orders may be subject to customs duties and taxes, which are the responsibility of the customer. VortexCare is not responsible for delays caused by customs authorities.
Order Tracking Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through our carrier's website.
Lost or Delayed Packages If your package has not arrived within the estimated delivery window, please contact us at support@VortexCare.store and we will investigate the issue promptly.
Wrong Address Please ensure your shipping address is correct before placing your order. VortexCare is not responsible for orders delivered to an incorrect address provided by the customer.
Contact Us For shipping inquiries, please reach out to us at: support@VortexCare.store