Refund policy
REFUND & RETURN POLICY
Last updated: August 2026
At VortexCare, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.
Non-Refundable Items
- Items that have been used or damaged after delivery
- Items returned more than 30 days after delivery
- Sale or clearance items (unless defective)
Damaged or Defective Items If you received a damaged or defective item, please contact us immediately at support@VortexCare.store with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you.
How to Request a Return To initiate a return, please email us at support@VortexCare.store with your order number and reason for return. We will respond within 2 business days with return instructions.
Contact Us Email: support@VortexCare.store